Summary of the rectification work of tourism market
A summary of the special rectification work of the tourism market
In order to promote the development of the tourism industry in our county, according to the requirements of the Notice of the State Administration for Industry and Commerce on Special Renovation of the Tourism Market, the county administration for industry and commerce, based on the industrial and commercial functions, has carried out in-depth special rectification of the tourism market from the aspects of eating, living, traveling, shopping and entertainment. The development situation is now reported as follows:
First, attach great importance to and organize implementation
The leaders of our bureau attached great importance to it, formulated a plan, set up a leading group for special rectification of the tourism market, and set up an office in the market unit to take charge of daily work. All units and offices cooperate with each other, fulfill their responsibilities, and strive to achieve a significant improvement in tourism order, a significant reduction in tourism complaints, a significant increase in tourist satisfaction, a significant improvement in tourism service and management, and an improvement in the credit construction and management level of the tourism market.
Second, strictly control market access and promote the prosperity and development of market players.
The first is to lower the threshold and relax registration. In accordance with the provisions of relevant laws and regulations, in addition to pre-approval matters, adhere to the requirements of the pilot work of "first license" and do a good job in the registration of tourism market entities according to law. The second is to gradually implement the credit information publicity system of market participants. Real-time entry of business data such as establishment, change, cancellation of registration and annual report of market entities, and integration of tourism market entities into grid management. The third is to effectively perform the market supervision function, comprehensively control unlicensed business practices, promote and standardize the economic order of the tourism market, and promote a good market environment.
Three, give full play to their functions, to carry out the "trademark tourism and development" activities.
Our bureau guides business entities to apply for the registration of commodity trademarks and service trademarks, and gives comprehensive guidance and help from trademark inquiry, name determination, graphic design and comprehensive coordination. At present, we have helped Xianxiangbala Zangxiang Co., Ltd. to apply for the registered trademark "Bamushan Zangxiang" (accepted) and help it complete the packaging design and go public, so that the products can be recognized by the county party committee and government, win project support for the enterprise and boost the development of the enterprise. Based on the trademark function, our bureau will assist enterprises to gradually complete the brand building of tourism commodities.
Three, strengthen market inspections, to ensure the order of the tourism market.
Our bureau overcame the shortage of manpower and other difficulties, stepped up market inspections, especially during the golden period of "May 1st" and "National Day" tourism, strengthened the supervision of accommodation, catering, local products, ethnic products, refined oil and other industries, and severely cracked down on illegal acts such as short weight, extortion, bullying and cheating, and shoddy goods.
Four, smooth channels for consumer rights protection, safeguard the rights and interests of operators and tourists.
Relying on the "12315" complaint station and "two stations in one meeting", our bureau has strengthened the professional training for 12315 staff and liaison officers of liaison stations and service stations, and continuously improved the quality of consumer rights protection. In accordance with the work requirements of "complaints must be answered, complaints must be investigated, and complaints must be investigated", we will build a consultation and mediation platform between consumers and operators, actively promote reconciliation, improve the complaint handling rate, and effectively protect the legitimate rights and interests of tourists. Arrange special personnel to be on duty during holidays. Once there are consumer complaints, deal with them immediately, and earnestly safeguard the legitimate rights and interests of tourism consumers.
Five, increase the publicity of the new Consumer Law, the new trademark law and other relevant laws and regulations.
Through daily supervision, "March 15th" publicity and other activities, operators will be publicized about the new Consumer Law, the new Trademark Law and other relevant laws and regulations, actively advocate the concept of honest management, improve operators' awareness of self-discipline in law-abiding operation, and create a civilized and harmonious consumption environment. Second, take various forms, such as distributing information, on-site consultation, entering schools, communities, temples, etc., and take the "3.15" Rights Protection Day and "4.26" Publicity Day as an opportunity to carry out in-depth colorful publicity activities, so that consumers and operators can understand their rights and obligations and better safeguard their legitimate rights and interests.
Up to now, our bureau has carried out 20 daily inspections and special inspections, dispatched 55 people/time, inspected 52 hotels/time, 115 catering operators/time, 50 refined oil stations/time, 85 local products and ethnic goods stores/time, applied for a registered trademark and distributed more than 300 promotional materials.
;Summary of annual comprehensive management work of tourism bureau
Over the past year, under the guidance of the spirit of the 18th CPC National Congress, our bureau has conscientiously implemented the decision-making arrangements of the municipal party committee and the municipal government, with Scientific Outlook on Development as the guide and building a harmonious society as the goal, and strengthened that "development is the last word and the first priority; Stability is the last word and the first responsibility ",comprehensively implement the comprehensive management measures of social security, maintain social harmony and stability, and provide powerful services and guarantees for building a coastal leisure and tourism city.
First, strengthen organizational leadership and build synergy
Over the past year, the Municipal Tourism Bureau has closely focused on studying and practicing Scientific Outlook on Development activities, constantly improving the quality and level of service in terms of overall situation, service leadership and service at the grassroots level, and constantly improving the leadership mechanism, striving to form a joint effort to promote the sustainable development of comprehensive management. On the one hand, adhere to the combination of learning and application. All cadres and workers systematically study the Party's working theory and deeply understand Scientific Outlook on Development's great significance, scientific connotation, spiritual essence and fundamental requirements. Consciously carry forward the study style of integrating theory with practice, combine theoretical study with a deep understanding of the Party's principles and policies of deepening reform and opening up, promoting scientific development and promoting social harmony, and combine it with strengthening the analysis and solution of practical problems in reform and development and improving work ability, strive to find out the main problems in work, and further enhance the sense of responsibility and mission of "maintaining stability and promoting development". On the other hand, adhere to the system management. Constantly improve and perfect the internal rules and regulations, such as the Regulations on Vehicle Management of Tourism Bureau and the Regulations on Bus Use Registration of Tourism Bureau, which regulate the order of bus use; The document management system, the official seal management system, the computer use management system, etc., which regulate the internal operation of the unit, as well as the civilized behavior norms such as the Convention on Civilized Behavior of Citizens' Domestic Tourism and the Guide to Civilized Behavior of Citizens' Outbound Tourism. Adhere to the weekly regular meeting or convene a meeting irregularly, with all cadres and workers attending, communicate with each other in time, and improve the legal concept and safety awareness of employees. On the other hand, adhere to administration according to law. Strengthen the study and publicity of legal system and national security knowledge and the warning education of "pornography, gambling and drugs".The broad masses of cadres and workers have obviously enhanced their awareness of the legal system and self-protection, improved their ability to administer according to law, and further promoted the work of popularizing the law and governing according to law during the Sixth Five-Year Plan. Over the past year, all the cadres and workers in the tourism system have not participated in the illegal crimes of "pornography, gambling and drugs", and there have been no other illegal and criminal acts, and there have been no criminal and public security cases caused by man-made contradictions or problems such as lack of depth and detail in their duties.
Second, highlight the key points of work and implement responsibilities.
Over the past year, the Tourism Bureau has earnestly carried out various work of comprehensive management, further deepened the activities of building safety in the tourism industry, and maintained the safety and stability of the tourism industry.
1. The service ensures that the development capacity of the tourism industry is further improved. Firmly establish the concept of "grasping comprehensive management, creating security and promoting development" and actively serve the first priority. Effectively incorporate the comprehensive management of social security into the annual plan of tourism work of the Municipal Tourism Bureau, and solidly promote the implementation of major measures for comprehensive management of social security. Take the initiative to be a "gas station" and "booster" for the construction of key tourism projects, organize or cooperate with relevant departments to actively carry out the investigation and resolution of contradictions and disputes related to tourism development, discover and master the unstable problems that may arise in the process of project construction, tourism management and tourism complaints, actively guide the masses to solve problems through legal channels, and timely resolve and properly handle all kinds of contradictions and disputes.
2. The foundation of safety governance in the tourism industry has been further consolidated. At the beginning of the year, it signed a comprehensive management target responsibility form with the municipal comprehensive management office and established a comprehensive management leading group. Formulate the Emergency Plan for Tourism Emergencies, fully implement the supervision of the tourism industry, standardize the business behavior of tourism enterprises, and create a safe, orderly, honest and civilized tourism consumption environment. Focus on the supervision of tourism safety, and implement various safety work such as "special rectification of safety production", "special rectification of illegal activities" and "special rectification of traffic safety". Implement the regulation of "one post and two responsibilities" between tourism departments and tourism enterprises, and sign 18 safety responsibility certificates with travel agencies and tourist hotels in the city in 2013 to clarify their responsibilities. Through issuing documents, meeting arrangements, inspection and guidance, urging rectification and other work, we will implement various safety work such as "special rectification of illegal treatment", "special rectification of traffic safety", "100-day safety action" and "standardization construction of safety production". Since the beginning of this year, three safety deployment meetings of tourism enterprises have been organized to convey the spirit of relevant safety meetings such as the municipal government safety Committee in time, deploy safety work at all stages, and issue 35 safety documents and feedback pieces. The hidden dangers were rectified, with a total of 14 safety inspections, and 101 tourist enterprises were inspected. Ten problems were rectified, such as the idle tables and chairs in Yulida blocked the evacuation passage, the fire control center in Xingkang Hotel was not on duty, there was no record certificate for the maintenance of fire protection facilities in Haochangshanhu Hotel, some wires in Qinjiang ancient armory were aging, and the armory was tilted. After repeated urging, all the problems have been rectified. Seriously carry out activities in safe tourist attractions and make publicity cards.Hang banners and other forms to strengthen publicity. Carry out the safety inspection of tourist attractions from time to time, especially during the Golden Week, and focus on checking whether the safety measures such as railings, fences and warning signs in tourist attractions are in place. Typhoon weather closes tourist attractions to ensure the safety of tourists.
3. The scope of tourism safety education has been further expanded. Supervise and urge all star-rated hotels to formulate and implement the "annual safety training plan". On June 13th, the publicity and consultation day of "Safe Production Month" in Changle City in 2013 was held in the People's Hall Square, to publicize and introduce the knowledge of tourism laws and regulations, and to remind the general public of travel safety, and to send more than 1,000 promotional materials. The "Changle City Tourism Emergency Plan" was revised, and the "Changle City Tourism Bureau Earthquake Work Plan" was formulated, which urged and guided all tourism enterprises to improve their emergency plans and conduct drills. On the morning of September 28th, the fire drill of tourist hotels organized by the Tourism Bureau was held in Changshengshanhu Hotel, Changle, and the person in charge of safety management of tourist hotels in the city went to the scene to observe and learn, so as to effectively improve the hotel's fire emergency response capability.
Third, strengthen supervision and inspection to eliminate hidden dangers
Effectively enhance the sense of political responsibility and overall situation, conscientiously implement the responsibility system for public security work within the unit, improve the organizational structure, clarify work responsibilities, strengthen supervision and inspection, and ensure that all security measures are implemented.
1, improve the internal security agencies, implement the internal security management, fire safety management and duty system. Reasonably arrange internal security forces, and strengthen the implementation of internal security systems such as leadership shift, 24-hour duty and regular and irregular patrols.
2. Organize self-inspection and self-inspection with fire prevention, theft prevention, damage prevention and accident prevention as the main contents for many times, take the implementation of safety and security measures in key parts as the top priority of self-inspection, study the problems found in the investigation and inspection, and take effective measures to rectify them in time to eliminate potential safety hazards.
3. Actively organize and carry out the activities of "creating safety", establish safety and civilized departments, improve emergency plans, fully prepare for dealing with emergencies in emergency situations, strengthen the management of drivers' safe driving, and strengthen safety education, thus forming an atmosphere of "everyone participating, grasping and managing together", and further enhancing the overall preventive ability of the unit.
4, closely grasp the ideological trends of cadres and workers within the unit, strengthen education and guidance, timely discover outstanding problems that may affect internal security, actively do a good job, and strive to solve unstable factors internally and eliminate them in the bud.
Over the past year, through the joint efforts of all cadres and workers, the comprehensive management and stability work of the Municipal Tourism Bureau has achieved certain results. However, comprehensive management and stability maintenance is a work that needs constant efforts. In the future work, our bureau will continue to enhance the sense of hardship, strengthen the sense of responsibility and urgency of comprehensive management and stability maintenance, identify the shortcomings, and take more active and effective measures to truly implement the measures to create peace.
In my township, the civil air defense organization for mass prevention and treatment is relatively sound, the physical defense facilities are well implemented, the technical defense construction is basically popularized, and the overall defense ability is high, and there is no prominent corner of public security prevention, control and management. Criminal cases have been effectively controlled, the public security problems strongly reflected by residents have been solved in time, and the people's sense of security has been significantly enhanced.
First, the status quo of the group prevention and treatment team
(1) Composition, quantity and characteristics
Established a group prevention and treatment team with 7 teams as the main force. In order to form a multi-level comprehensive management pattern in the township, our township has mainly focused on the construction of seven teams to ensure that there is sufficient strength for group prevention and treatment. First, the Security Council has been established, and it has been set up in 27 villages, neighborhood committees, health centers, credit cooperatives, post offices and three schools, with security cadres and full-time staff as required. At present, there are 34 Security Councils with 102 people in the township. Organize the masses to do a good job in the "four defenses" of preventing special, theft, fire and safety disasters and accidents, implement various safety precautions, and eliminate and block unsafe and hidden dangers and loopholes. The second is the establishment of a full-time public security patrol. Relying on the neighborhood Committee, two public security patrols were established, with a total of 9 people. Take turns to patrol during the day and at night, and adopt irregular patrol system, especially to strengthen the patrol in residential buildings, schools and other places to ensure the safety of one party. Third, the militia emergency detachment was established, and there were 2 militia emergency detachments with 40 people in the township. Carrying out patrol and waiting work has played an important role in overcoming the phenomenon of preventing file breakage, reducing the gap between crimes and finding and arresting criminals in time. Fourth, a team of 20 people was established to guard the building and protect the hospital, and public security activists were actively mobilized to participate in the defense on duty, which better realized the joint defense linkage of "road, street, door, shop, building and hospital". Fifth, the information network composed of 246 comprehensive information officers has been improved, and the secret monitoring of released prisoners, temporary floating population and social idlers has been strengthened, as well as the collection of criminal clues and public security clues, ensuring the smooth flow of information on public security and contradictions and disputes.Sixth, organize 120 volunteers to carry out public security patrol, emergency rescue, voluntary fire fighting and publicity of legal knowledge and safety prevention knowledge in their hometowns. Seventh, there are 130 other mass prevention and treatment forces to stop all kinds of illegal and criminal acts, mediate and deal with all kinds of contradictions and disputes in time, and improve the ability to control social security.
(2) Working methods and results
Under the leadership of the township party committees and governments, we have done a good job in building the team of village (community) security committees and coordination committees, vigorously carried out joint defense and governance by the masses, played the role of public security activists, and organized self-defense and autonomy for joint protection households. Improve the working mechanism of the Security Council and the Coordination Committee, further enrich the strength, improve the organization, establish norms, urge regular meetings of the Security Council and the Coordination Committee, and do a good job in the implementation of various measures for group prevention and treatment. Strengthen the supervision and guidance of the security work around towns, units and schools, urge the establishment and improvement of internal security institutions according to law, adjust and enrich the security forces, formulate and improve the prevention system, and earnestly strengthen the public security prevention and safety management around towns, units and schools.
My township attaches importance to the mediation of contradictions and disputes and the work of mass prevention and treatment, with obvious results, and criminal and public security cases are decreasing year by year. At present, the group prevention and treatment team in our township has helped to carry out legal publicity for 15 times; Assist in the comprehensive management work for 32 times; Assist in mediation work 63 times; Assist to carry out assistance and education work for 12 times; Organized to participate in the "7.17" flood fighting and rescue, launched 290 person-times of mass prevention and treatment forces, and organized 280 person-times of mass prevention and treatment forces to participate in public security patrols.
(three) organization and management, education and training and funding.
For a long time, in order to realize the fundamental improvement and long-term stability of social security, my township has vigorously advocated the people's spontaneous means of social security prevention and management, and put the work of mass prevention and treatment and social stability on the important agenda. Efforts should be made to establish a system of rules and regulations, standardize work behavior, improve the security mechanism, and strengthen education and training. In 2010, the investment in special funds for comprehensive management and group prevention and treatment was increased, which provided financial guarantee for the smooth development of the activities to create peace. Make clear and specific provisions on the organization and remuneration of mass prevention and treatment, strengthen the daily coordination, inspection, guidance and assessment of mass prevention and treatment, further integrate the resources of mass prevention and treatment, strive for the most extensive reliable social forces to prevent and detect crimes and maintain social order, and lay a solid mass foundation for the public security management system that participates in the comprehensive management of social security and fulfills its responsibilities and obligations in public security management, and has achieved remarkable results.
Second, the existing problems and difficulties
First, there are deviations in ideological understanding. The main reason is that a few villages do not pay enough attention to the work of mass prevention and treatment, and the work measures are not in place. Some village governance committees and coordination committees exist in name only and have not really played a role. Second, the management system is not standardized. There are a lot of phenomena that the management and support of the group prevention and treatment team are out of touch, and the business guidance and management are out of touch. Third, the funding guarantee is unstable. There are problems of insufficient funds investment and guarantee, and some of them are even difficult to guarantee the normal operation of the work, resulting in weak cohesion and combat effectiveness of the group prevention and treatment team and unstable people's hearts. Due to the shortage of funds, the medical insurance of the group prevention and treatment personnel can not be guaranteed, which has dampened the work enthusiasm to some extent. Fourth, the development of full-time preventive forces is uneven and the quality is uneven. Fifth, most people have a weak sense of participation. Many people are not enthusiastic and conscious about participating in mass prevention and treatment, dare not take the initiative to fight against criminals around them, and are unwilling to provide clues for the public security organs to crack down on prevention. Some people even think that "social security has nothing to do with me". Sixth, the overall quality of the team is not high. For various reasons, for many years, the team of prevention and treatment by groups has the phenomenon of small number of personnel, older age and lower educational level, and the overall quality of personnel is not high, which is extremely disproportionate to the social security work under the new situation.
III. Opinions and suggestions
1, to further improve the community prevention organizations, strengthen the community, the security Council and the voluntary patrol multi-level public security prevention and control system construction.
2, fully mobilize the enthusiasm of the masses, create a good atmosphere for everyone to participate in, to encourage people of insight who are enthusiastic about public welfare undertakings to actively participate in the work of prevention and treatment.
3. Establish and improve an effective incentive mechanism. Units and individuals who have made outstanding achievements and those who have made meritorious contributions to the struggle against criminals should be commended and rewarded; those who are injured or disabled in the struggle against criminals should be properly treated and resettled; and the families of those who have sacrificed in the struggle against criminals should be given pensions.
4. Strengthen the public security patrol of key units, residential quarters, farmers' markets and supermarkets, ensure the personal and property safety of the people, maintain the public security order around the school, and purify the teaching and educating environment.
In 2013, under the leadership of the district party committee and the district government, and under the specific guidance of the district comprehensive management committee, our bureau adhered to the guidance of Xiaoping Theory, Theory of Three Represents and Scientific Outlook on Development, comprehensively studied and implemented the spirit of the 18th National Congress of the Communist Party of China, adhered to the policy of "combining fighting with prevention, focusing on prevention, combining special groups and relying on the masses", and combined with the actual work of our department and industry, earnestly strengthened the leadership of comprehensive management and "safe units", and made careful arrangements and meticulous efforts. Conscientiously implement the responsibility system for comprehensive management and fire safety, ensure the smooth progress of comprehensive social management and long-term urban management, and make contributions to building a peaceful Taijiang and creating a harmonious and stable social environment.
First, leaders attach great importance to and unify their thinking and understanding.
In order to do a good job in the comprehensive management of social security and create a harmonious and stable social environment for building a peaceful Taijiang, this year, our bureau has attached great importance to and conscientiously implemented the spirit of the municipal and district comprehensive management work conference and the opinions of the district party Committee and district government on the creation of a peaceful Taijiang, firmly established the policy of "stability is paramount", and put the comprehensive management of social security and the construction of a peaceful Taijiang on the important agenda and included it in the annual work plan. Clarify the target of responsibility system for comprehensive management, strengthen the leadership of comprehensive management, and set up a leading group for comprehensive management of social security, which is personally led by the director, and the main leaders of various departments, environmental sanitation departments, law enforcement brigades and departments of the bureau are specifically responsible. Each unit is specially equipped with a full-time or part-time security cadre and fire safety officer, and the specific responsibilities are clearly defined. At the same time, the "Implementation Opinions on Creating a Safe Unit" and the "Responsibility Letter for Comprehensive Management of Social Security" were formulated, and the main leaders of the bureau and the main heads of various units in the bureau system signed a letter of responsibility, forming a work pattern of grasping the first level and implementing it layer by layer. Comprehensively deepen the implementation of all the work of comprehensive management of social security.
Two, improve the system, clear tasks.
This year, in accordance with the requirements of comprehensive management and building a peaceful Taijiang River, our bureau has established and improved various fire control rules and regulations, established and improved fire control files, and signed fire safety responsibility forms and fire prevention contracts with grass-roots units and self-employed property owners, with a signing rate of 100%. Conscientiously implement the "Regulations on Letters and Visits", focus on solving the hot and difficult problems existing in the long-term management of cities, and do a good job in resolving them in accordance with the requirements of the "Five Ones" to reduce mass incidents. This year, our bureau has accepted 419 online complaints from 12,345 people, proposals from the National People's Congress and the Chinese People's Political Consultative Conference,
There were 35 bills, 25 approved by leaders, 79 transferred by departments, 57 letters and visits from the masses, and 513 cases of illegal punishment accepted by the case acceptance center of the district law enforcement brigade, with a fine of more than 200,000 yuan. The special person was responsible for all kinds of complaints, cases and approvals from the masses, and handled them on time, gave serious feedback and settled them in time, with a settlement rate of over 98%.
Third, hold training courses to improve the level of comprehensive management of all staff.
We convened store renters, security administrators of sanitation apartments and relevant personnel of bureau organs, environmental sanitation department and law enforcement brigade to carry out comprehensive fire control knowledge training and practice drills, systematically explained the common sense of comprehensive fire control and fire control safety work and the use of fire equipment, and organized bureau system personnel to conduct a comprehensive knowledge test, which further enhanced the working ability of cadres and workers to correctly handle comprehensive fire control and fire control problems. At the same time, taking legal education as an opportunity, we will strengthen the publicity and education of cadres and workers on the legal system, constantly enhance their awareness of legal system and mass prevention and treatment, enhance their ability to resolve conflicts and mediate various disputes that may stimulate them, and improve the level of comprehensive management.
Four, strengthen inspection, supervise the rectification, and fully implement the work of comprehensive management.
Our bureau actively mobilizes the fire prevention enthusiasm of cadres and workers in all units of the bureau system, conducts at least one safety work meeting every quarter, regularly summarizes and deploys the comprehensive management and fire safety work, and establishes and improves the weekend fire safety inspection day system on the basis of conscientiously implementing the fire protection work policy of "prevention first, fire protection combined". This year, our bureau has insisted on being a member of the fire safety leading group every weekend. Regularly organize cadres and workers to go deep into the bureau's units, shops and sanitation apartments to check the fire safety work. For key units (such as the bureau's main desk, sanitation apartments, garbage transfer stations, sanitation convoys and their stores, etc.), bureau leaders often personally lead in-depth inspections, and urge rectification on the spot when problems are found. If rectification cannot be put in place at the moment, a rectification notice will be issued to rectify in place within a time limit and feedback will be given. This year, our bureau has issued more than 30 rectification notices, with more than 30 rectification items, and the rectification rate is 100%, so as to combine inspection, rectification and prevention.
Five, to carry out activities to create a "safe unit", establish and improve the working mechanism.
This year, in accordance with the principle of putting prevention first, our bureau has earnestly strengthened the work of creating safety, strengthened the work of technical defense, management, system and inspection, focused on rectifying the weak links that affect safety, and realized the maintenance of social stability and stability. This year, our bureau has taken the initiative to do a good job in the unstable factors caused by the restructuring of units, and through measures such as increasing publicity and education and explaining policies, we have done a good job in counseling and letters and visits, properly resolved contradictions, and timely mediated various disputes that may be aroused.
Over the past year, our bureau has done a lot of work in the work of comprehensive social management and the work of creating a peaceful Taijiang, and achieved certain results, which has better realized the target responsibility system for comprehensive social security management. However, we are also soberly aware that there is still a big gap from the requirements of superior leaders and the masses, which is mainly reflected in the following aspects: due to the defects in the urban management system, further efforts are needed to achieve the goal of "extending urban management to villages and towns"; In the face of the rapid economic development and the lag of urban planning in our region, many management difficulties have been caused. At the same time, the law enforcement level of urban management team members needs to be further improved, the law enforcement efforts need to be further strengthened, and the service awareness and level need to be further strengthened. However, we must not be blindly optimistic and careless, but also be vigilant at any time, persistently do a good job in comprehensive management, and create a harmonious and stable social environment for building a "peaceful Taijiang".
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