Dali tourism complaints

The 24-hour telephone number of the Tourism Bureau is 12301.

In order to accept tourism complaints uniformly throughout the country, 12301 is a special number approved by the Ministry of Industry and Information Technology to the National Tourism Administration as a unified public service for tourism information, and the number is used nationwide. Increase publicity and give full play to the role of public supervision.

With the arrival of the mass tourism era, the tourism industry is moving from the scenic spot tourism mode to the global tourism mode. In order to give full play to the role of 12301 in the comprehensive supervision of the tourism market, safeguarding the legitimate rights and interests of tourists and social public supervision, all localities should increase publicity.

【 Legal basis 】:

Notice of General Office of the State Council on Strengthening Comprehensive Supervision of Tourism Market (No.5 [2016] of the State Council).

To give full play to the role of "12301" and other tourist service hotlines and tourist complaint reporting network platforms, the National Tourism Administration is responsible for the designated institutions to uniformly accept the national tourist complaints, open the complaint telephone number to the public, and undertake the responsibility of transferring, tracking, coordinating and supervising the handling of tourist complaints to relevant departments or local governments.

The National Tourism Administration has designated 12301 as the national unified number to accept travel complaints, and the 12301 "National Smart Tourism Public Service Platform All-Media Call Center" is centrally located in Changzhou, Jiangsu Province, and all localities are not allowed to integrate this number into other platforms.

Yunnan tourism complaints call 12301 is the most useful.

12301 is a national tourist service hotline, which provides tourist consultation and complaint services for tourists through all media (including voice, WeChat service number and city service, Alipay city service, 12301 website, official website-I want to report complaints and other online service channels), so as to enhance the tourist experience.

The platform of 12301 has received tourist consultation and complaints from 31 provinces in China in a centralized way. Visitors can get round-the-clock tourist consultation and complaint services around the world by dialing 12301 voice phone, 12301 WeChat WeChat official account, WeChat City Service, Alipay City Service and official website of National Tourism Administration.

The 12301 National Tourism Service Hotline also shares information with the 12315, 12345 and 12308 China Citizen Consular Protection Hotline in some provinces and cities in China, so as to protect the rights and interests of tourism consumers to the greatest extent.

Service scope of 12301:

1. Tourism consultation

12301 aims to provide comprehensive, professional and authoritative tourism-related information consultation for tourists.

The scope of tourism consultation accepted includes: tourist attractions, travel agencies and tour guides, accommodation facilities, online tourism enterprises, tourism bureau information, entry and exit, etc. The contents of consultation include the qualifications of tourism enterprises, the charging standards of tourism-related enterprises, the service attitude of staff, personnel detention, emergency problems involving personal safety, toilets in scenic spots, uncivilized tourists, low-cost tours and so on.

2. Travel complaints

12301 aims to create sticky services and provide customers with timely and effective solutions.

According to the "Measures for Handling Tourist Complaints", those who do not constitute effective complaints or major urgent demands of tourists during their travel itinerary.

The specific contents include: major problems such as staying in the travel itinerary, urgent problems such as no room in the hotel, and inability to enter the park in the scenic spot. Under the authorization of the tourism supervision department, 12301 will inform the tourism enterprises of relevant information to help tourists solve problems in real time and improve the tourist experience.