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Tourism emergency plan

Blog / 11/10/2024

First, the traffic accident handling plan tour guides should have traffic safety awareness and necessary traffic common sense, remind drivers to check vehicles, find hidden dangers of accidents and put forward suggestions for replacing vehicles in time; Assist and supervise drivers to do a good job in safe driving. Emergency plan for traffic and tourism safetyFire, earthquake, food poisoning, flood disposal plan to strengthen the rainy season tourism safety prevention.Emergency plan refers to emergency management, command and rescue plan in the face of unexpected events such as natural disasters, serious accidents, environmental hazards and man-made destruction. It should generally be based on comprehensive disaster prevention planning. Xiaobian will introduce you to the traffic accident disposal plan, public security accident disposal plan and fire accident disposal plan in this article.

First, the traffic accident disposal plan

Tour guides should have traffic safety awareness and necessary traffic knowledge, remind drivers to check vehicles, and put forward suggestions for replacing vehicles in time when potential accidents are found; Assist and supervise drivers to do a good job in safe driving. After a traffic accident, tour guides should:

1, immediately organize rescue. When there are casualties in traffic accidents, tour guides should immediately call 120 emergency number and organize on-site personnel to rescue injured tourists quickly, especially the seriously injured. If on-site rescue is not possible, the injured should be immediately sent to the nearest hospital for treatment.

2. Protect the scene and report the case immediately. After the accident, every effort should be made to protect the scene and report the case as soon as possible. Report to the police 110 or the traffic accident 122 alarm station, and request to send personnel to the scene for investigation and handling.

3. Report to the travel agency quickly. After the injured person is taken to the hospital, the tour guide should report the traffic accident and the casualties of tourists to the travel agency leaders quickly, and carry out the next work according to the instructions of the leaders. Travel agency leaders should report to the tourism administration department at the same time.

4. Do a good job in appeasing other members of the tour group. After the traffic accident, tour guides should do a good job of appeasing other tourists in the group and continue to organize and arrange the tour activities. After finding out the cause of the accident, we should explain the situation to the whole group of tourists.

5. Write a written report. After the traffic accident is handled, the tour guide should write an accident report. The contents include: the cause and process of the accident; The rescue process and treatment; Accident responsibility and the handling of those responsible; Tourists' emotions and their responses to treatment. The report strives to be detailed, accurate and clear. If the tour group has a leader, please ask the leader to sign the report.

Second, the public security accident disposal plan

In tourism activities, criminals commit crimes, cheat, steal, rob, etc., resulting in physical, mental and property damage to tourists, collectively referred to as public security accidents.

The travel agency reminds tourists: don't tell strangers the room number; Don't let strangers or self-proclaimed hotel maintenance personnel enter the room casually; Do not exchange foreign currency with private individuals; Lock the door when entering or leaving the room, and don't rush to open the door at night; Don't carry valuables with you or put them in the room, but deposit them in the safe at the hotel reception desk; Don't leave your documents or valuables in the tour bus when you leave it.

Tour guides should always be with tourists, pay attention to the surrounding environment, and often count the number of tourists; On the way to the garage, you are not allowed to stop at will to let irrelevant personnel get on the bus. If an unidentified person stops the car, the tour guide should remind the driver not to stop.

In case of public security accident, tour guides should:

1. Protect the personal and property safety of tourists. Tour guides should come forward to protect tourists, move the tourists to a safe place, and strive to recover money and goods; If a tourist is injured, he should immediately organize rescue.

2. Call the police immediately. Tour guides should immediately report the case to the local public security department and actively assist in solving the case. When reporting the case, it is necessary to report the time, place, case and course of the accident realistically, and provide the characteristics of the suspect, the name, gender, nationality, injury and the name, quantity, model and characteristics of the lost items.

3. Report to the travel agency in time. It is necessary to report the occurrence of public security accidents to the leaders of travel agencies in a timely manner and carry out the work according to the instructions of the leaders. If the situation is serious, please ask the leaders to direct and handle it in person.

4. Stabilize the mood of tourists. After the public security accident, tour guides should take necessary measures to calm the tourists' mood and strive to make the tourism activities according to the itinerary.

5. Write a written report. The tour guide should write a detailed and accurate written report, in addition to the contents of the report, it should also specify the nature of the case, the emergency measures taken, the detection situation, the emotions of the victims and other members of the tour group, and their reactions and requirements.

6, to assist the leadership to do the aftermath. Tour guides should prepare the necessary certificates and materials to deal with the aftermath.

Travel safety related knowledge, recommended reading:

Travel safety of private cars on holidays

Cases of tourism safety accidents

On the Problems and Countermeasures of Tourism Safety

Model essay on tourism emergency plan

In real life or work and study, unexpected events will occur. In order to minimize the adverse effects caused by accidents, it is often necessary to prepare emergency plans in advance. Do you know what kind of emergency plan can really help us? The following is a sample of travel emergency plan I collected for you, hoping to help you.

Tourism emergency plan 1

A, safety emergency plan guidelines are:

"People-oriented, prevention-oriented, quick response and linkage disposal", taking the protection of tourists' health and the safety of life and property as the primary task of the scenic spot, implementing responsibilities at all levels, forming an emergency management mechanism with unified command, sensitive response, coordinated and orderly operation, and achieving "early detection, early reporting and early disposal" for various emergencies.

Two, the establishment of safety emergency leading group, safety emergency telephone and safety emergency rescue team.

Members of the safety emergency leading group:

Team leader: Liang Xing (General Manager of the Group)

Deputy Head: Yang Hongbing (Scenic Area Manager)

Tong Guangyan (general manager of the scenic spot)

Zhao Fujun (Group Security Manager)

Member: Zhou Zhijun (scenic spot supervisor)

Tong Ning (manager of security department of scenic spot)

Dong Zhixue (scenic spot supervisor)

Safety emergency duty telephone (24 hours): xxxxxxx

Members of the safety emergency rescue team:

Yang Hongbing (Captain of Safety Emergency Rescue Team)

All members of the safety emergency rescue team (11 in total, with list attached)

Iii. Emergency handling procedures:

1, the occurrence and report

Once tourists are in the scenic spot due to road traffic accidents, fires, strong winds, lightning strikes, ice and snow disasters, or casualties caused by sliding, falling into the water, illness and food poisoning, as well as distress, lost and other emergency situations, employees at each work point (post) should promptly report to the department head (person in charge), who will make emergency treatment according to the on-site situation and immediately report to the leaders on duty in the office and emergency leading group that day. For those who have clearly reported major safety accidents (dangerous situations) and casualties, the responsible persons at all levels should report to the leaders of the Group and relevant government departments such as police station, traffic police, tourism quality supervision, production safety supervision, health and epidemic prevention as soon as possible.

2. Set out for rescue

After receiving the report, the duty leader of the safety emergency leading group shall immediately notify other members of the safety emergency leading group, and all members shall make preparations for vehicle dispatching, organizing relevant personnel, preparing emergency disposal equipment (tools), contacting relevant units, etc. according to the division of labor, and gather for standby.

The captain of the safety emergency team will inform the team members as soon as possible. No matter where people are, no matter day or night, all emergency team members must immediately bring emergency equipment (tools) such as communication and lighting to the designated place, and under the leadership of the duty leader and captain of the emergency leading group, they must rush to the scene to carry out rescue and disposal work.

3. On-site disposal

(1) situation report

After arriving at the scene, the emergency team should quickly and comprehensively understand the situation, and report the nature of the incident, the time and place of occurrence, the loss of casualties, the progress of rescue and disposal, and the need for successors and equipment support to the leader of the safety emergency leading group at any time.

⑵ Rescue the wounded.

Emergency team members use the stretchers and first aid boxes they carry to lift (assist) the wounded (patients) to a safe place as soon as possible, and the team members who have been trained in medical rescue will check the basic situation and give spiritual comfort. According to the situation of the wounded (patients), or send them to the tourist center of the mountain scenic spot for rest and rehabilitation, and send the seriously wounded (patients) directly to the Garden District Hospital for diagnosis and treatment.

(3) protect the scene

Set up a warning range, arrange personnel to watch and wait at the scene (when searching for the wounded and emergency, mark the original state of the scene), and wait for the relevant departments to investigate the current situation.

(4) Guide tourists to evacuate dangerous areas as soon as possible.

5] Assist relevant departments to investigate the accident.

4. Information summary

The emergency response information center is located in the group office.

Four, the safety emergency response team in an emergency can directly obey the deployment of Xiahuayuan police station and Xiahuayuan traffic police brigade, and participate in emergency rescue work under unified command.

Five, because of the difficulty in handling road traffic accidents in scenic spots and the high requirements of applicable laws, the emergency response plan for road traffic accidents shall be formulated and implemented separately according to the requirements of the traffic management department.

VI. Work Summary

After each emergency treatment, the emergency leading group shall organize the participating units and relevant personnel to make a work summary (the summary contents mainly include: accident causes, accident prevention countermeasures, successes and shortcomings of emergency rescue measures, rectification measures, etc.), so as to continuously revise and improve this plan.

Tourism emergency plan II

In order to comprehensively strengthen the supervision and management of tourism safety, prevent the occurrence of tourism safety accidents, ensure the personal and property safety of tourists and tour operators, promote the healthy development of tourism, actively respond to possible major tourism safety accidents, and organize accident emergency rescue work in a timely, efficient and orderly manner. Minimize casualties and property losses. According to the "People's Republic of China (PRC) production safety law" and the relevant laws and regulations on tourism safety management, combined with the specific situation of our city's tourism industry, this plan is formulated.

I. Guiding ideology

Tourism safety should always implement the policy of "safety first, prevention first", adhere to the principle of "unified leadership, hierarchical management, and whoever is in charge is responsible", and conscientiously implement the post responsibility system for safety with fire prevention, theft prevention, disaster prevention, traffic accident prevention, food poisoning prevention and public health emergencies as the main contents. It is necessary to focus on the safety precautions during the Golden Week and major festivals during the May 1 ST, Eleventh and Spring Festival. Actively cooperate with public security, fire protection, transportation, health, epidemic prevention and other departments to guide, supervise, manage and inspect the safety work of tourism enterprises, plug loopholes, eliminate hidden dangers and put an end to tourism safety accidents.

Two, tourist attractions (spots) major safety accidents emergency plan points:

1, according to the relevant laws, regulations and national standards, formulate and implement management rules and regulations, safety precautions, equipped with necessary, adequate and effective safety protection facilities, strictly implement the operating rules, to ensure the safety of tourists' lives and property.

2. Formulate rules for sightseeing and amusement and instructions for tourists, and guide tourists' activities; Set up tourist safety signs to remind tourists to pay attention to safety.

3, travel safety training for all employees, especially fire rehearsal training and mechanical danger elimination training, so that employees have basic knowledge of emergency rescue, improve safety protection skills, and master relevant emergency treatment measures.

4. Strengthen tourism safety inspection. For thrilling tourism projects and dangerous special equipment, passenger ropeways, cable cars and large and medium-sized amusement facilities, it is necessary to strengthen monitoring and regular inspection, and overload operation is strictly prohibited. Before the golden week of tourism comes, a comprehensive inspection must be conducted to ensure the normal operation of various mechanical equipment and facilities.

5. In case of bad weather and mechanical failure of equipment and facilities, emergency measures shall be taken. Passenger ropeways, cable cars and large and medium-sized amusement facilities shall be stopped and announced to the public. At the same time, attention shall be paid to the falling of rocks at the top of the mountain to prevent accidents.

(2) Key points of emergency plan for serious accidents of travel agencies:

1. Travel agency liability insurance must be insured in full and on time to effectively protect the legitimate rights and interests of travel agencies and tourists. At the same time when signing a tour with tourists, tourists should be recommended to buy relevant personal insurance for tourists.

2, formulate and implement the tourism safety precautions in tourism activities, tourists baggage handover system.

3. Carefully arrange the travel plan and route of the tourism team, seriously consider many project factors that may affect the tourism safety, and formulate and implement the rules and regulations for tourists' accommodation and dining.

4. Choose qualified and reputable automobile companies (motorcades), vehicles with qualified technical performance, complete licenses and tourist passenger qualifications, drivers with strong sense of responsibility and excellent skills and a tourist vehicle driver's license to operate the tourist team. It is strictly forbidden to rent tourist teams with incomplete licenses and potential safety hazards, especially social idle vehicles and agricultural vehicles.

5. When organizing special projects such as mountaineering, exploration, aviation and coal mine, and organizing students' and elderly people's tourism activities and large-scale group tourism activities, careful tourism safety protection and first-aid measures must be formulated in advance, and the safety of roads, projects and vehicles must be carefully investigated.

6. Tour guides must have a certain knowledge of tourism safety. In case of a tourism safety accident, they should immediately take emergency measures and call the emergency rescue number.

(3) Key points of emergency plan for major safety accidents in tourist star hotels:

1, formulate and implement safety management rules and regulations and preventive measures, and strictly do a good job in fire control, public security, health, epidemic prevention and fire prevention according to law.

2, in accordance with the relevant requirements, equipped with automatic alarm, automatic fire safety facilities, closed-circuit monitoring system, anti-theft alarm system.

3. Emergency evacuation signs, emergency lighting and other facilities must be set up in the service area to keep the safe roads unblocked all the year round.

4. The guest room must be equipped with emergency evacuation schematic diagram, description requirements of safety management matters and facilities such as fire prevention, theft prevention and accidental injury prevention to ensure personal and financial safety when staying in the hotel.

5, restaurants, kitchens, bars, cafes must meet the requirements of health and epidemic prevention standards, strict disinfection system, keep clean and hygienic, service personnel in good health. Strictly adopt the supply channels, put an end to fake and shoddy, overdue deterioration, food products that do not meet the quality requirements flowing into the hotel, and prohibit foreign idlers from entering the food warehouse and kitchen to prevent food poisoning accidents.

(four) the main points of the emergency plan for serious accidents of tourist cars:

1, the tourist car companies (teams) and travel agencies equipped with tourist vehicles, according to the relevant laws and regulations and national standards or industry standards, establish and improve the rules and regulations of the safety management of tourist passenger vehicles and vehicle operation safety prevention system.

2. Establish a system of safety education and training for drivers, so that they can consciously abide by traffic laws and regulations, operate safely, reasonably control the speed, and ensure the safety of driving and the personal safety of passengers.

3. Drivers are strictly prohibited from fatigue driving, drunk driving, neutral taxiing, illegal driving and other illegal behaviors in performing tourist operation tasks.

4, formulate and strictly implement the daily safety and inspection system of tourist vehicles, adhere to the system of three inspections a day before leaving, during driving and after receiving the car, to ensure that the technical condition of the vehicle is in good condition, and it is strictly forbidden for tourist vehicles to run with faults and scrap vehicles to operate tourists.

Third, emergency rescue of major accidents

After the tourism safety accident, the on-site personnel should immediately call the emergency rescue telephone number of public security, health, transportation, tourism, insurance and other departments and report to the person in charge of the unit, and quickly take effective measures to organize rescue to prevent the accident from expanding and reduce casualties and property losses. The accident unit shall not conceal, falsely report or delay reporting, and shall not intentionally destroy the scene of the accident, destroy relevant evidence, or leave without leave or escape during the accident rescue and investigation and handling.

Municipal Tourism Bureau shall immediately report to the people's government, tourism bureau and relevant departments after receiving the report of general, major and extraordinarily serious accidents.

After the tourism safety accident, the person in charge of the accident unit and the person in charge of the tourism and other relevant departments should immediately rush to the scene of the accident, implement emergency rescue, protect the scene of the accident, cooperate closely with each other, and properly handle the aftermath. Before the personnel of the public security department enter the scene of the accident, if it is necessary to move the physical evidence for rescue work, they should make a mark to protect the objectivity and integrity of the scene of the accident as much as possible.

After the tourist casualty accident, the relevant units shall, while timely organizing the rescue, check the team name, nationality, name, gender, age, passport number or identity card number of the casualties and the insurance situation at home and abroad, and make registration. In the case of death, attention should be paid to protecting the regrets and remains of the victims. Luggage and articles at the scene of the accident should be carefully cleaned and protected, and registered item by item.

Four, the reporting system and main contents of serious accidents in tourism:

After the occurrence of a serious tourism safety accident, the accident unit shall write a written report within 24 hours and submit it to the relevant departments by telex or other shortcut. The accident report shall include the following contents:

1, the time and place of the accident, the accident reception unit and other units related to the accident.

2, the main course of the accident, the number of casualties and the preliminary estimate of direct economic losses.

3. Preliminary judgment on the cause of the accident.

4. Measures taken after the accident and accident control.

5, the accident reporting unit and contact personnel on duty, telephone, fax.

Five, strengthen the supervision and management of tourism safety work.

(a) tourism management departments at all levels should hold regular meetings on industry safety management, analyze and deploy tourism safety work, and form minutes on major safety issues determined by the meeting. Ensure that all measures must be strictly implemented and inspected, earnestly implemented, and report the implementation of tourism safety to relevant departments.

(II) Tourism management departments at all levels shall, together with relevant departments, strictly supervise and inspect the safety conditions of various tourism enterprises, especially the units and facilities, equipment, tourism business premises, emergency measures and emergency preparations that are prone to major tourism safety accidents, before the tourist peak season and the "Spring Festival", "May Day" and "Eleventh" holiday tourism golden week, investigate major hazards, and resolutely prevent the occurrence of group injuries and group deaths.

(III) For mass activities such as large-scale tourism festivals organized by tourism management departments at all levels and tourist attractions (spots), tourism safety protection schemes, emergency measures and emergency rescue plans must be formulated in advance, and the safety of roads, activity places and projects should be carefully inspected and assessed, and supervision and inspection should be strictly implemented and reported to relevant departments for the record.

(4) The tourism industry should continue to vigorously carry out the patriotic health campaign, take it as a long-term task of the tourism industry, and incorporate it into the daily management and work category. On the one hand, we should focus on the development of tourism economy and on the management of environmental sanitation. The main leaders should take overall responsibility, focus on the supervisor, implement the target responsibility system, divide the health responsibility areas, assign responsibilities to people, have standard requirements, arrange and deploy, supervise and inspect, implement specific work, and be thorough, lasting and solid and effective.

Six, establish a long-term mechanism for tourism safety prevention.

In accordance with the Law on the Prevention and Control of Infectious Diseases, the Emergency Regulations on Highlighting Public Health Events and other relevant laws and regulations, combined with the actual situation of the industry, with the goal of creating a safe and healthy tourism environment, we will actively cooperate closely with medical, health, epidemic prevention, transportation, fire protection, public security and other departments to study and establish tourism health and public security. Long-term preventive mechanism of traffic management, establish a strict defense system that is legal, institutionalized and standardized, and change various safety precautions from emergency state to routine prevention and control according to law and scientific prevention and control. In order to realize the basic requirements of tourism and the sustainable development of tourism, safety and health must be regarded as the first priority of tourism management. It is necessary to establish a safe and long-term mechanism combining prevention and control, so as to continuously enhance the ability of tourism to cope with various emergencies and ensure the healthy and sustainable development of tourism in our city.

Tourism emergency plan 3

In order to fully ensure the safety of this tourism, prevent the occurrence of tourism safety accidents, ensure the personal and property safety of the faculty and staff of our school during the trip, ensure the complete success of this tourism industry, actively respond to possible safety accidents, organize accident emergency rescue work in a timely, efficient and orderly manner, and minimize the personal safety and property losses. According to the laws and regulations on tourism safety management, combined with the specific situation of our school, this plan is formulated.

I. Guiding ideology

Carry out the policy of safety first and prevention first, adhere to the principle of people-oriented, unified leadership, hierarchical management, and whoever is in charge is responsible, and earnestly implement the responsibility system for safety posts. We should focus on fire prevention, theft prevention, disaster prevention, traffic accident prevention, food poisoning prevention and public emergencies prevention, plug loopholes, eliminate hidden dangers and put an end to tourism safety accidents.

Second, the organization and responsibilities

1, xxxx school tourism safety leading group

Team leader:

Deputy team leader:

Team members: Middle-level leaders in offices of all grades.

2, rescue working group and its responsibilities

① On-site command group: the school tourism safety leading group.

The on-site command group should rush to the scene at the first time after the accident, fully grasp the accident dynamics, formulate specific rescue plans, start emergency plans, and coordinate and direct rescue.

② Medical rescue group: staff in the school medical room.

After the accident, under the leadership of the school safety leading group, the on-site rescue team is composed of the staff in the school medical room, ensuring enough oxygen cylinders and equipped with necessary rescue equipment to give first aid to the general wounded at the scene; Solve problems in time, organize and coordinate referral.

③ Material Support and Service Group: General Affairs Office and School Office.

Responsible for the supply of emergency rescue materials, arrange rescue equipment and materials according to the specified rescue plan, timely allocate emergency funds needed to deal with accidents, and be responsible for the living security of all faculty members; Ensure that personnel have sufficient food and daily necessities.

Third, the travel schedule and personnel status:

1. Schedule:

Take the train at 4: 40 pm on September 10th-arrive in xx at 6: 30 am on September 11th.

On September 11th, the activity was held in xx city, and I arrived in xx by bus at noon.

On September 12th, I visited the country and xx Lake, and returned to xx City by bus at noon and at 6 pm.

Arrive in xx city at 8: 00 a.m. on September 13th, ending the pleasant journey.

2. Personnel:

A total of 268 students participated in the tour, which was divided into six groups, each with a tour guide and a middle-level leading cadre in charge of management.

Fourth, requirements:

1, held a meeting on tourism safety, announced the establishment of the school tourism safety leading group.

2, unified thinking, unified understanding, emphasizing all grades and offices staff should obey the command, not to act alone.

3. Middle-level and above leaders should seriously study the school tourism safety plan and master the treatment methods.

4, the accident report step by step in time.

V. Content. After the accident, the grade leaders of this office should:

(1) Traffic accidents

1, immediately organize rescue. When there are casualties in traffic accidents, immediately notify the school doctor, dial 120 emergency number, and report to the school safety leading group. Organize on-site personnel to quickly rescue the injured members, especially the seriously injured. If on-site rescue is not possible, the injured should be immediately sent to the nearest hospital for treatment.

2. Protect the scene and report the case immediately. After the accident, every effort should be made to protect the scene and report the case as soon as possible. Report to the police 110 or the traffic accident 122 alarm station, and request to send personnel to the scene for investigation and handling.

(2) Public security accidents

1. Protect members' personal and property safety. Report to the leading group and call 110.

2. Stabilize the emotions of relevant personnel.

3. Assist the leaders in the aftermath. Prepare necessary certificates and materials, and handle the aftermath.

(3) Fire accidents

1. Call the police immediately

2. Inform the tour leader and the whole group of tourists quickly;

3. Cooperate with the staff to evacuate tourists quickly and orderly through the safety exit;

4, guide self-help:

A, do not use the elevator;

B, if the clothes are on fire, you can roll on the spot or crush the flames with heavy clothes;

C, must pass through the smoke area, with soaked clothes wrapped around the body, with a wet towel covering your nose and mouth, close to the ground and crawling along the wall;

D, when the fire door cannot escape, use soaked clothes and bedding to block the crack of the door or splash water to cool down and wait for rescue;

E, shake colorful clothes to call for rescuers;

5. Assist in dealing with the aftermath. Immediately organize the rescue of the injured; If there are serious injuries, they should be sent to the hospital quickly.

(4) Food poisoning

1. Try to induce vomiting and let food poisoning patients drink plenty of water to accelerate excretion and relieve toxicity;

2. Send the patient to the hospital for emergency treatment immediately, and ask the doctor to issue a diagnosis certificate.

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