Yunnan tourism supervision

Legal subjectivity:

Tourism complaints are generally referred to the tourism quality supervision department. The parties may submit a complaint to the tourism quality supervision department, and the complaint shall specify the basic identity information of the complainant; The name of the respondent's unit and the name of the tour guide; Complaint request and reasons, etc.

Article 83 of the Tourism Law

The tourism authorities and relevant departments of the people's governments at or above the county level shall, in accordance with the provisions of this Law and relevant laws and regulations, supervise and manage the tourism market within their respective functions and duties.

The people's governments at or above the county level shall organize the competent tourism departments, relevant competent departments, market supervision and management, transportation and other law enforcement departments to supervise and inspect the relevant tourism business activities.

Yunnan tourism complaints call 12301 is the most useful.

12301 is a national tourist service hotline, which provides tourist consultation and complaint services for tourists through all media (including voice, WeChat service number and city service, Alipay city service, 12301 website, official website-I want to report complaints and other online service channels), so as to enhance the tourist experience.

The platform of 12301 has received tourist consultation and complaints from 31 provinces in China in a centralized way. Visitors can get round-the-clock tourist consultation and complaint services around the world by dialing 12301 voice phone, 12301 WeChat WeChat official account, WeChat City Service, Alipay City Service and official website of National Tourism Administration.

The 12301 National Tourism Service Hotline also shares information with the 12315, 12345 and 12308 China Citizen Consular Protection Hotline in some provinces and cities in China, so as to protect the rights and interests of tourism consumers to the greatest extent.

Service scope of 12301:

1. Tourism consultation

12301 aims to provide comprehensive, professional and authoritative tourism-related information consultation for tourists.

The scope of tourism consultation accepted includes: tourist attractions, travel agencies and tour guides, accommodation facilities, online tourism enterprises, tourism bureau information, entry and exit, etc. The contents of consultation include the qualifications of tourism enterprises, the charging standards of tourism-related enterprises, the service attitude of staff, personnel detention, emergency problems involving personal safety, toilets in scenic spots, uncivilized tourists, low-cost tours and so on.

2. Travel complaints

12301 aims to create sticky services and provide customers with timely and effective solutions.

According to the "Measures for Handling Tourist Complaints", those who do not constitute effective complaints or major urgent demands of tourists during their travel itinerary.

The specific contents include: major problems such as staying in the travel itinerary, urgent problems such as no room in the hotel, and inability to enter the park in the scenic spot. Under the authorization of the tourism supervision department, 12301 will inform the tourism enterprises of relevant information to help tourists solve problems in real time and improve the tourist experience.